what is baby bunching?

  • Baby Bunching™ is two years of pregnancy and back-to-back infants and toddlers with nary a break for you. Baby Bunching means chaos for you, and your little twiblings. No worries, they become good friends as a result of your bunching strategy. You will become strong, creative, organized, calm and at peace with your new lifestyle without even realizing it.

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Mar 24, 2011

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Krystyn

Wow! I can't believe Alamo did that. They should have offered a car free!

Glad you found a solution. We had a great time at Great Wolf lodge with our 2 and 4 year olds!

Audrey

File a complaint with their corporate office...it might take a phone call or two, but if you hunt down the number of the CEO (no, you won't actually REACH the CEO at that number) you'll get a very schooled Exec Sec that will not only CARE about your problem and horrific experience, he/she'll also have the inside goods to get you to someone who will do something about it. I recommend a request for a free SUV/Luxury level voucher for however long you were supposed to have the car, without an expiration date, as a starting point.

I used to work for a Professor who flew over 250 days a year, and any time some company screwed with his plans I pull this little gem of a strategy out of my pocket. If you're polite and find a way to connect with the ES that helps too. I can say over 3 years I got at least 5 250$ flight vouchers and several free rental vehicles this way, among other things like comped hotel rooms or upgrades here and there.

Most of the Execs are more interested in keeping a really belligerent customer happy vs. getting their hourly paycheck. They all just assume that because you got ahold of their personal ES that you're that crazy belligerent person who won't let it go...doesn't matter if you haven't even called customer service before, lol. We had great success with Alamo in So. Cal. but we always traveled with military fare notes, so I think we got treated better than most.

Make sure to call and get the manager's name and have all your info ready on hand before you make the call - and don't get emotional or bring emotion into it. Just state what happened, that you lost your SB trip because of it, and ask the company to make it right by giving you XYZ. You can usually get to the ES by looking for a press contact number on the webpage. Start by apologizing for bothering the person but then say that you didnt know who to go to because you've had no help from customer service and feel like someone should be aware of the problem so that others don't have such a poor experience with their company..then make your case. (I'd delete this comment if you direct them to your blog though). It may not work, I've gotten a few calloused people in my time for sure, but most of the time this is the best way to go about it if Customer Service has been a joke. Its worth a shot!! (and, to make it easy for you..here's the person I'd start with. She's a media contact but she's also the contact point for the COO. Meghan Maguire
314-512-2040 (office)meghan.maguire@ehi.com)

The corporate number is: Phone: 314-512-1000 (located in Missouri)
I'd call vs. email. It seems that people like to be more human by phone. Good luck!! At least you salvaged the vacation :)

Alina

ALAMO SUCKS!!
ALMOST THE SAME THING HAPPENED TO ME AND MY FAMILY AND WHEN WE TRIED TO CONFRONT THE LADY ABOUT OUR PROBLEM NOT ONLY WAS SHE RUDE BUT SHE WAS A CONCEIDED BITCH!

Cara Fox

Thanks for the suggestions, Audrey. Time has healed my anger a *little* so I have cooled off enough to call now. And THANK YOU for taking the time to do the legwork for me - now I have no excuse not to call! I'll report back....

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Thanks for sharing your personal experience here. But it is really surprising that such a large part of texas went on spring break in the same week.

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I had the same experience where they gave the car I was suppose to rent to someone else.

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You should file a complaint to their supervisors to gain a free voucher. If they don't budge then file a lawsuit against them so they will pay for damages.

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Wow, amazed that it could happen. Hope the rest of your time was ok.

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Spring break is a fun way to spend time with friends by traveling interstate. Glad you found a cozy place to stay despite of that bad experience with that rented car. I suggest that next time, finance a new or a pre-owned car for you to keep and maintain by yourself.

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This is not what you can expect from a standard service provider. They must pay you for this.

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